Тур в Aonang Fiore 4*

The best thing about our trip to Thailand. The resort has a personal jacuzzi in your rooms. The rooms are big and so are the bathrooms. They have tree top rooms. The staff is super efficient and courteous.

The groundskeepers deserve a 10 star rating. However, the rest of the staff needs serious training on accommodation and the service industry. I was absolutely in love with the beautiful scenery, it was everything as advertised. However, the rest of my experience was immediately ruined by the service at this resort. When checking in, I had one of the best rooms in the resort. After ten minutes, the receptionist told me that she needed to change my room- a downgrade, and without any compensation. Interesting. But she couldn’t tell me which room I was downgraded to. This meant I had to wait for two hours. I was unable to order food at the restaurant- they wanted a room number. I was unable to book excursions- they wanted a room number. Instead of being approached, I asked again- they were able to provide a room number and a brief explanation about how to best get around the resort. I tried to book an excursion and was offered elephant riding- a MAJOR ethical concern. Why is Aonang Fiore so behind on the times? Nobody came to clean my room until the 3rd day, regardless they never put new toiletries so I had to use one small bottle of shampoo over a 5 day, 4 night stay between two people. The trays from room service would sit in my room or outside without being picked up- got a little smelly. It is somewhat difficult to get to the rooms and dining area. They offer a breakfast room service delivery to accommodate guests. I placed my order on a card and on the door as instructed by 10PM. I actually placed it at 8PM and when the dinner room service arrived, I showed him my breakfast request. No food arrived the next morning, and the card was still sitting on the door. Why have a service if it is not available?

Rooms are great, big and clean. Wifi is pretty much useless in the rooms, works 1/10 tries for about 1 minute. The staff is friendly but I expected more service from a place in this price range. Breakfast is really good! Didn’t try the restaurant as they don’t serve alcoholic beverages.